Everything from streamlining hotel operations to improving the guest experience depends increasingly on technology. If you want to succeed in this competitive profession, you must keep up with the most recent trends in hotels and be aware of the newest technological developments.
The hotel business will experience a lot of excitement in 2023, just like it did in 2022. And in this article, we’ve gathered some of the top hotel technology advancements designed to bolster operations, increase bookings, and enhance the guest experience.
List Of The Latest Technology Trends in the Hospitality Industry
Innovations that make businesses function more efficiently, enhance working conditions for employees, and personalize hotel stays for visitors are referred to as “hospitality technology.” The most crucial justification for hospitality organizations implementing new technology is to meet consumer needs and provide the best experience for visitors.
For businesses to compete with those who use the most recent scientific advancements, keeping up with technological advances in the hotel industry is crucial. Even smaller hotels can implement easy adjustments to outperform establishments that don’t use cutting-edge technology.
NETWORK-FREE PAYMENT SYSTEMS
Even after extensive immunizations, many people are reluctant to reserve a hotel stay due to COVID worries. Statistics from customer surveys show that accepting contactless payments is the most important step the hospitality sector can take to increase guests’ comfort levels. More hotels accepting cryptocurrencies as payment could be a result of contemporary payment methods.
The use of mobile check-in has several benefits for both hotels and their visitors. The availability of mobile check-in via the hotel app does away with the requirement to maintain a large welcome desk. Hotels can provide room for luggage storage, common areas, and branded merchandise counters, freeing up staff employees to handle other tasks.
With mobile check-in, visitors won’t have to wait in line at the front desk, which can be essential for business travelers and families with young children.
Mobile check-in is necessary to reduce face-to-face contact given that Covid is a possible permanent fixture in our lives.
CONCIERGE APPS WITH A BRAND
Hotel clients can easily plan their entire stay using concierge applications on their cell phones. Along with recommending restaurants, attractions, and activities in the nearby region, concierge apps can integrate chatbots to make the guest experience more engaging and personalized.
In-room tablets that come packed with concierge apps and other useful information have taken the role of room service menus and brochures in some hotels. Tablets make client stays more convenient and provides hotel employees more time to treat each guest individually.
Consumer demand for keyless entry devices, including smartphone-activated doors and locks that use facial or fingerprint recognition technology, has increased as a result of the epidemic. Losing the room key is a typical occurrence, but it might soon be history. In addition, hotels won’t have to replace lost keys because guests won’t have to bother asking for the key at the front desk.
More people are utilizing voice search and voice control like Amazon’s Alexa, Apple’s Siri, Android’s Bixby, and Google Assistant thanks to recent advancements in voice recognition technology.
When their lodgings are voice-controlled, guests can avoid frequently touched devices like light switches and thermostats. The visually impaired, those with arthritis, and other disabled visitors can all benefit from voice control. Additionally, guests can ask the voice assistant to draw a bath, start a movie stream, or pour a glass of wine after a long flight.
AREA FOR DIGITAL CONFERENCES AND TECHNOLOGY LOUNGES
With more businesses offering work-from-home possibilities, as well as with many employees beginning freelancing jobs and becoming digital nomads, the demand for tech lounges and other co-working spaces has significantly increased.
Hotels will also need to provide digitally equipped conference rooms for business purposes in order to compete in today’s tech-savvy market. The post-Zoom conference era won’t tolerate outdated AV technology.
One of the most intriguing technological developments in housekeeping is the employment of robotics. The epidemic has changed the notion of employing robotics from a revolutionary thought into a very useful one. Robots in hotels and restaurants can deliver contactless room services and clean rooms, lowering the possibility of Covid spreading.
SYSTEMS FOR AUTOMATED PROPERTY MANAGEMENT
Hardware and software that enables hotels to automate administrative duties must be included in updated Property Management Systems (PMS). Customers will be able to engage with numerous hotel brands owned by the same company using one app thanks to advanced PMS technology, which improves integration for hotels with many locations.
One of the most revolutionary advances in housekeeping is likely to be infrared scanners. How often do you leave the “Do Not Disturb” sign hanging on the hotel room doorknob? Or perhaps you put up the sign, only to have housekeeping disregard it and enter at an inconvenient time?
With the use of infrared scanners, housekeeping will be able to return later to clean the room when there are no visitors present. By automatically turning off lighting and climate control when a room is empty, scanners can also assist hotels in saving energy.
AUGMENTED AND VIRTUAL REALITY
Virtual reality offers 360-degree footage of rooms and other hotel services to potential customers. Visitors can change their surroundings using augmented reality by, for example, turning a wall into a forest, a beach sunset, or even outer space. Adopting these technologies could play a key role in persuading prospective customers to choose your hotel over the competitors.
A must for any hospitality company nowadays is a website chatbot. Hotels can use chatbots to provide 24/7 customer service and can direct more complex inquiries to the next member of staff who is available. Customers receive quicker responses, and staff members can go back to the data from the initial chat. Even larger hotel companies are using artificial intelligence (AI) to monitor their social media channels and make their chatbots seem more realistic.
Hotels, motels, and other hospitality establishments used to occupy a very basic role in people’s lives: they served as places for visitors to rest their heads while traveling. However, everyone who has worked in the hospitality sector in recent years is aware that the significance of technology in hospitality organizations has significantly increased. The above article has mentioned some important points on how The Latest Technology Trends in the Hospitality Industry.
Q1. How do website chatbots help in the hospitality industry?
Ans. Website chatbots help to provide customer service in the hospitality industry.
Q2. What are the latest technology trends in the hospitality industry?
Ans. All the latest technology trends in the hospitality industry are mentioned above.
Q3. What does the latest technology in the hospitality industry involve?
Ans. strengthening operations, boosting reservations, and improving the guest experience.
Q4. How do tablets help customers to stay in hotels?
Ans. Tablets make client stays more convenient and provides hotel employees more time to treat each guest individually.