Category: Contactless

A Seamless Guest Experience for Hotels is HERE

The Coronavirus pandemic has accelerated digital adoption across almost all verticals and needless to say, Hospitality hasn?t been far behind for guest experience. The pandemic has pushed hotels to offer and present their services in a touch less and digital way. In this era of cutting-edge technology, traveling and hospitality as we know it, are changing forever.

The new ?Touch less Guest Experience? is not only in the interests of travelers but also of corporations sending employees back on the road.

Guest Experience has often been touted as the most important metric for the hospitality industry. An efficient staff is considered the most important ingredient of a high-quality guest experience, but what is often overlooked, is the role that technology can play in it. More importantly, the guest experience isn?t only limited to the time of their stay at a hotel but even beyond it. How communication is maintained with the guest?s post-departure, can have a huge knock-on effect on sales.

Shoocal offers a comprehensive solution to hotels to enhance their guest experience. Guests can avoid standing in a queue or waiting in the lobby to check in to their hotel room via Shoocal?s Digital Check-in.?

A Touchless In-Room Ordering enabled via QR code is a step towards easing the process of browsing menu and showcasing lip-smacking gourmet cuisines along with the enticing pictures and snaps of the dishes.

Intercom-less hotel rooms are almost impossible to imagine but a touchless way to raise requests is the new normal. Shoocal offers a touchless Ask Assistance feature enabled via QR code to hotel guests for assistance on laundry, cleaning, etc.

One key and often overlooked aspect of the guest experience is information accessibility.Many times, guests aren?t really aware of the services provided by the hotel. For this, Shoocal offers a customizable Services Directory for guests to view and book slots for a service of their choice.

Spa, Salon, Fitness Centre, Dinner dates, Taxi booking, etc are some of the different types of services that hotels offer to their guests. Offering a seamless way to view & book these services can drive value & growth for the hospitality industry.

Shoocal also enables hotels to display WiFi details, Emergency services, TV channels, Nearby attractions, Famous places, etc to its guests. 

Smartphones offer a gateway to a seamless and touchless universe where interaction can be restricted to a level of guest?s ease & comfort. With guests becoming increasingly tech-savvy, the time has come for the hotel industry to embrace the technology at hand, to take advantage of the continued growth of big data, to put guests first.

Only then can guests across the globe enjoy a fully seamless and personalized experience, rather than pulling their hair out dealing with a broken hotel experience.

Guest Experience

How to Create a QR Code in 3 simple steps

Create a QR Code in 3 simple steps – QR codes are omnipresent. Wherever you go, be it a grocery store or a deli, or a coffee shop, they are there to help you browse, select and pay for a product or a service. ?QR? code is the abbreviation of Quick Response Code, which is a type of barcode (a two-dimensional matrix). These were invented in 1994 by Denso Wave. The most common type redirects you to a website but you can also send an SMS, email address, phone number, geolocation, WiFi, and more.

When you scan a QR with your mobile phone, it will open the URL encoded in the image. It’s up to what you want to link up to with your QR code. If you sell products in groceries or retail stores, you might want to add one to your product to share your company website. Maybe you are a restaurant? You could place a QR code on every table for the customers to view a digital menu instead of a physical one.

QR codes are all the more important as during this pandemic nobody wants to touch anything. Creating a QR code in 3 simple steps is a quick and simple process that anyone can do

Lets create a QR code in 3 simple steps:

  1. Find a QR Code generator

There are many QR code generators available on the web. We will be using https://www.the-qrcode-generator.com/ for the purpose of creating a demo QR Code.

qr code1

2. Insert your Information

Insert a link to your website or your digital menu or a document that you wish the client to open once they scan the QR code. You can put any type information as shown in the picture below

qr code1 1

3. Save & Download

Click on the SAVE button at the top of the screen. Enter a filename and choose a format in which you wish to download the QR code. Choose PNG format if you are unaware of what might work. Download the QR code on your desktop

qr code1 2

A List of Free QR Code Generators

There are many free QR code generators that are easy to use. Here is a list of some of our favorite generators we use to create QR codes.

There are many free QR code generators that are easy to use. Here is a list of some of our favorite generators we use to create QR code.

QR Code in 3 simple steps

What are Contactless Hotels?

Minimizing the interaction between the staff and guests by digitalizing the hotel check-in, in-room dining, and service booking is the definition of a Contactless Hotel.

The desire for minimal contact and social distancing has lead to a complete overhauling of hotels. Hoteliers have had to change many of their operating procedures, staffing patterns, and marketing tactics.

New SOPs are being created in hotels around the world to enforce social distancing, to keep guests and staff safe, and to stay in compliance with local, state, and national guidelines. But the one thing that can?t change is a hotel?s ability to offer superior service. Contactless hospitality enables hoteliers to meet guest expectations.

How to make your Hotel Contactless?

  1. Contactless Check-In

Let?s imagine a guest entering your hotel lobby and wasting no time at the front desk by filling the digital room booking form prior to their arrival. Automatically checked in, they head to their room, never interacting with a front desk staff. A quick check-in for guests by removing the wait time at the front desk leads to happier guests and a blissful experience.

  1. Keyless Entry

Eliminating room keys is environmentally friendly, and it?s one less thing guests need to handle. Now, with a press of a button on their phone, guests can unlock their doors and gain access to their rooms without having to visit the reception desk. Keyless entry is a step closer to offering a seamless hotel stay for guests while on vacation or on business trips. The ease and comfort is unmatched and unparalleled.

  1. Contactless In-Room Dining

Physical menus are difficult to maintain and often offer no visibility into the cuisines offered by hotels at different times of the year. Changing menus every season is almost unheard of and is logistically and financially challenging. QR code menus can be placed inside rooms, enabling guests to scan the QR and browse and order dishes of their choice. Thereby, offering a touchless in-room ordering experience.

  1. Contactless Service Booking

Spa, Salon, Laundry, Excursion, Taxi reservations are often the most booked services by guests during their stay at a hotel. Offering an easy booking experience to guests via a QR code service directory could result in bumper revenue and higher reservations across the various services offered at the hotel.

There is no doubt COVID19 has sped up the adoption of contactless technologies in the hotel sector. As hotels re-open, they?ll make every effort to assure travelers of their safety. Contactless solutions offer a multi-prong approach.

How Shoocal Works

Shoocal offers a comprehensive contactless solution for hotels to transform them into? future-proof and guest-friendly businesses. To have a detailed view of our contactless hotel solution, book a demo with us.

5 Benefits of a Contactless Hotel Solution

The need for social distancing and limited contact with other people means contactless hotel solution have never been more important at hotels around the world. In the last one year , hotels, guest houses, and B&Bs have been putting strict protocols in place to ensure their guests feel comfortable during their stay by deploying contactless check-in, QR based in-room dining and touchless service booking.

And even though the COVID-19 pandemic will end one day, contactless hotel check-in is here to stay. It?s a solution all contactless hotels need to implement permanently and there are many reasons for that.

Here are 5 powerful benefits of contactless Hotel Solution

  1. Anywhere Check-In

Traditionally guests have to wait at the reception post arrival at the hotel to complete check-in formalities. This can be eradicated and replaced through a digital check-in form which can be shared with the guests prior to arrival at the hotel. Thereby, saving the crucial time and inconvenience for the guests. The contactless hotel can collect information about their guests ahead of time and start providing a great experience as soon as the arrival takes place.

Once a guest has checked-in via their mobile ? whether it?s while they?re on the plane before they leave their home, or while on the road ? the hotel can instantly start nurturing that relationship. So, by the time the guest arrives, they already feel special and catered for

  1. Improved staff efficiency

Staff are often required to guide guests through the different services, offers, experience that a hotel offers. Reception staff often required to act as a customer support where-in they have to guide guests about the check-in formalities, respond to room ordering calls via intercom etc. All this can easily be reduced via the QR code menu. The QR code menu entails the in-room dining options and the various services that the hotel has to offer like Spa, Salon, Taxi reservation etc.

In fact, in research by Forrester, guests wholeheartedly prefer mobile self-service technology and actually expect hotels to implement smarter and more efficient operations. This is one of the most pressing needs of guests right now, and hotels that are able to integrate tech like QR code menu are swiftly gaining a competitive edge.

  1. Drives more revenue

Access to a guests behavioral data is the primary focus of every hotel. Contactless ordering and instant feedbacking captures guests real time data which can help the hotel offer a personalised experience. This data can be used for marketing campaigns and exclusive offers that induce guests to return while also keeping the hotel alive in their minds.

Regular updates help build brand loyalty by making guests feel like a part of your community, which in turn drives return guests and increased revenues.

QR code menu are an excellent way to connect with guests through personalized services like informing them about a newly built spa or directing them to an amenity store or a private dining room, something they might not have known about otherwise.

  1. Improved guest experience

The number one reason to use a contactless hotel solution is to offer a seamless and hassle free stay to guests.There cannot be a bigger metric than a high NPS for a hotel.Happy customer translate to bumper growth.When human interaction is limited, guests require a more personalized and engaging service ? especially if they?re required to interact through a device.

Mobile check-in allows guests to stay in touch with contactless hotel staff even if they don?t see them in person. Thereby creating a beautiful blend of personalized and automated experience all in one.

Creating an enjoyable guest experience also opens hotels up to more reviews on TripAdvisor and other review sites. More positive reviews increases traveler confidence in a hotel and means they?re more likely to book a stay there in the future.

  1. Safe & Secure

COVID-19 has re-configured the complete hospitality landscape. Guests are more likely to review the sanitation and safety measures adopted by hotels than any other time in the past decades.Contactless check-in,touchless in-room dining & service booking has helped build confidence in the eyes of the guests. 

Why Shoocal

Contactless hotel solution isn?t a new feature in the hotel industry, but it still isn?t used by a majority of hotels that have the means to implement it. If you want to improve guest satisfaction while also increasing your revenue and improving staff efficiency, contactless hotel solution something you should definitely consider.

Shoocal offers a comprehensive contactless solution for your hotel. To have a detailed view of our solution. You can a book a demo  

Contactless Hotel