Technology Trends That Will Dominate The Restaurant Industry In 2023

Technology Trends – COVID-19 and rapid digitalization changed the game for almost every sector across the world. The restaurant industry too joined the league in the pioneer stage with several new technologies like restaurant chatbots, contactless payments, touchscreen POS systems, augmented reality menus, digital inventory tracking, and so on. These innovations upgraded the pace, face, and approach of this industry while plucking away barriers keeping customers away from outdoor dining. While AI, machine learning, and 3D printing aren?t enabling us to print out the food we see on screen, they are surely improving efficiency at every end.

Keeping this in mind, here are some of the major technology trends that will dominate the USA restaurant industry in 2023:?

  1. Contactless Dine Is To Be The New Norm: Contactless dining became a norm during the pandemic but as more and more people became hygiene and space conscious, there are a number of restaurants that opted to extend this practice. They found some innovative ways to minimize human contact such as augmented reality menus, contactless payments, QR code ordering, etc. Currently, 94 per cent of US restaurants are offering contactless payment options while 78 per cent are pretty happy with their digital menus. As this practice is becoming the new normal, we may expect the scenario to evolve a little more in the given time. 
  2. The Quest For More Food Delivery Options: The food delivery business came a long way in the last few years from being a leisure pursuit to a life-saving service for many. Despite the high trend of outdoor dining, there is still a considerable part of the population that likes to get food delivered to their workplace or home. The food delivery apps userbase witnessed superlative growth during the pandemic era, it went straight up from 36.4 million to 44.1 million in 2021 and is expected to reach 53.9 million by 2023. This rising taste for food delivery also compelled higher digitalization of consumers. Now, more than 55% of consumers now browse restaurant menus online and 44% of those place their orders for delivery. Now as it is becoming regular people have started looking for more options especially eco-friendly food delivery options. Meanwhile, this popularity is also compelling full-service restaurants to add food delivery to their operations. 
  3. Use Of Smart Tech In Restaurants: Despite increasing revenue figures during COVID, the rate of unemployment went up in the same era. Some were sick while some didn?t want to work. Several restaurants adopted smart technology to run their business and it paid them back handsomely. As the trend picked up, more and more restaurant owners realized the potential of using tech in their workplace and how it was a sure answer to their lack of labour problem. Every two out of three owners state that the automated systems abridge the gap present in online ordering systems giving them respite from operational loopholes and workflow obstructions. The seamless flow of operations paved the way for an increase in orders, profits, and overall revenues. Tools like cloud-based POS systems, virtual reality onboarding, and restaurant management apps shortened the processing time, better monitoring employees, and digitization of online and in-store orders. Not just the owners, even the diners are happy with this new arrangement as it caters to their needs in less time and without the hassle of getting out of the house. Most of them now prefer to use online kiosks, online ordering, and home delivery of food.?
  4. Ghost Kitchens: As the ubiquity of home deliveries picked up it also bred the concept of ghost kitchens. Under this category, several big brands prepare and pack food in shared facilities for food deliveries. Ghost kitchens let chefs and restaurants focus on just preparing and serving customers eliminating waiting time and order errors. This convenience gave a lot of traction to this concept all over the world. By 2027, the valuation of this industry is expected to reach $71.4 billion registering an annual growth of 12% all over the world. It is interesting to note that ghost kitchens have a close relationship with food delivery apps which implies that the growth of the former will result in exacerbated growth of the other. A CBRE report states that by 2025, ghost kitchens will account for 21% of the USA restaurant industry. 
  5. Healthier Food Choices: Though the food delivery apps display multiple cuisines on their primary interfaces and the rising number of healthy food options is clear evidence of changing consumer preference. Call it an impact of the pandemic, a rising inclination towards healthy food options, or a call for natural, organic food options, it is compelling the restaurant industries to modify their menus. There is a rising portion of natural, healthy food options in restaurants and food delivery options and it is bound to continue even in 2023. Even foreign cuisines like Middle Eastern, Pan Asian, and Mexican food are getting more and more attention and becoming a part of the US regular food choices. Restaurants are now also picking up on catering to specific eating styles. They are now serving ketogenic diets, gluten-free diets, vegan diets, as well as low-carb diets.
Technology Trends

How Technology is Changing the Restaurant Industry in the US 2023.

Technology is used by Every business in the world to stay ahead of the competition and get better customer feedback. It has been changing as science progresses day by day, and more advanced systems are being used to facilitate customers and keep up with the demands of the market. You can control multiple tasks by opting for the latest technology available for different jobs. The owner has to manage different things every day in a restaurant or cafe, and if not the owner, then he employs a manager to do the same.

But still, it’s a lot for a single person to look after. Tasks like purchasing ingredients from the right vendor, checking the quality of the material, maintaining the cleanliness of the tables and the decor, maintaining optimum stock so it doesn?t go out during rush hours, making sure that the right employee is assigned to their specific job, etc. are some of the essential items on each day?s checklist of the manager. With different tools and technologies by your side, it’s easier to manage such a tough job. But not every restaurant is aware of the latest trends in technologies that can help them. Let?s read about some of the best technologies available for running a restaurant:

DFS Technology:

Digital Food Safety, DFS, is a digitised method of measuring the temperature of food and inventory digitally to ensure it is safe for further processing. Its aim is to digitise the practice, which is usually done slowly in person to ensure a quality check. It removes the human barrier, which results in saving time and margin of error. Usually, staff check for the temperature and note it down. But this technology fast-tracks the process so that it eases the job of checking the quality of the inventory. It instantly records data and stores it for review at any time.

Digital Menu Boards Technology:

For decades, the usual way to showcase a menu has been either on a blackboard or printed on paper. The latter can be seen in most restaurants around the world. But new technologies are grabbing the attention of customers in many restaurants, and among these are digital menu boards. They can be easily designed using software and don’t require any kind of printing. You can add, delete, or change things at any time and even display advertisements, offers, or the top-selling dishes of the day. It?s a very cost-effective tool, as you don?t have to print about changes in the menu or prices whenever you wish to implement them. 

Mobile Ordering Technology:

A huge percentage of the world?s population uses phones throughout the day, and so the roles of apps and notifications become crucial. An app through which food can be ordered while sitting anywhere is a convenience everyone finds very useful. There are multiple factors that come together to make a great food delivery app for restaurants, like the ease of use, delivery tracking, payment integration, reviews, a vivid display of images of the food they are seeing, etc. Transact mobile ordering can be made easier with a multi-tasking app for restaurants. 

Payment Options Technology:

Whether we order food online or go to the restaurant, it is easy to pay via online options. But, in the crowd of new payment options, we need to make sure it?s a safe payment gateway that uses encryption and is recognized as a trustworthy mode. Scanning QR codes at restaurants is an easy and quick way to pay your bills. Another secure way is via contactless payment, in which one has to wave their smartphone in front of a reader. Mobile wallet payment can be an easy way to pay, as you just have to transfer the amount from a third-party wallet to the restaurant?s QR code. Biometric technology is the latest way to pay, where you just need to use a finger or palm print, and voice or even face recognition works. 

Listing Your Restaurant Technology:

Listing your restaurant on various websites helps you establish a digital presence. It helps people to search and find you easily. For example, if you list your restaurant on Google, people can post pictures and online reviews about your place. Online pictures help people see how customers have viewed your place and food, and reviews reflect what they have felt about your food and services. And it?s a great way to attract potential customers, as good review ratings are a magnet for online users. The address is pinned to your profile, which helps one easily navigate and reach the spot. You can even create your own website, showcase what you have to offer, and create a home delivery system. But if you want the delivery system to be taken care of by another party, then you can register with various online sites that handle such websites and delivery services. Online reviews can also be posted on such websites and social media platforms. 

BOH Software Technology:

BOH, or Back-Of-House are the employees that handle the backend of your restaurant business. BOH positions include kitchen manager, dishwasher, delivery service driver, head chef, sous chef, executive chef, BOH manager, and maintenance staff. They are the backbone of your food business and are responsible for the work of the kitchen, food packaging, cleaning, delivery of orders, and managing related work. Having BOH digital software aids in managing employees? shifts, inventory control, raw material cost analysis, employee data, payroll management, training programs and other useful things. 

Technology for Digital food safety management is an accurate feature that measures temperature with its sensors, protects inventory by notifying users about its accurate condition, improves the speed of this job, and saves a lot of time that would otherwise be spent manually inspecting everything in storage. The digital team?s accountability lies in running the software smoothly, so it doesn?t miss out on doing the required tasks. The digital safety software should be doing four standard tasks. Firstly, it should log the temperature. Secondly, data should be labelled and food inspections should run automatically. Thirdly, the software should check the temperature of inventory items with sensors. And lastly, the safety of the food items and the checklist of the cleaning tasks should be maintained for both frontend and backend staff.

Technology changing Restaurant industry

Top 5 Digital Menu Boards Companies In New York City

Digital menu boards are a simple and elegant solution for upgrading the appeal and look of restaurants. Despite being digital, these boards can be updated, modified, and customized with a click of a few buttons. Whether the aim is to highlight some weekly specials, showcase entrees with the highest margin, or underline local ingredients, a digital menu board can come in handy for all such purposes.

The credits for these endless benefits go to the increasingly sophisticated software that allows instant customization of menu boards. Even if you have multiple outlets across the town, content for all menu boards can easily be managed from a single desktop or mobile app. All this information brings up the question about places that design and supply digital menu boards. This series of blogs is dedicated to this query. We will pick one city per blog and divulge the top 5 places where you can get a digital menu board at a reasonable price. We begin this tour with New York City, so let’s find out:

1. FastSigns Digital Menu Boards

Fast Signs has outlets all across New York so whether you are in Manhatten or Madison Square or South Ozone Park, you will find its outlet within your reach. Being a market leader in this niche, it has enough experience and expertise to meet every expectation and requirement. If you live close by, you can just walk into their office any day from Monday to Friday between 8:30 AM to 5:30 PM. It is a Google Registered firm, so browsing its nearest outlet should not be a problem. They provide both online consultation and quotes as per requirement. If you can’t make it to them on weekdays, just make an appointment for Saturday and they will be there with you. You may collect more information on their products and services at

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2. DoPublicity

Do Publicity offers both digital menu boards and signage software that can be customized and managed from any location. Their product is ideal for both restaurant chains and individual outlets. They offer a 30-day free trial of their services that includes troubleshooting, remote management, and several other features. You may request a quote or test drive their templates at

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3. The Howard Company

They specialize in indoor displays and digital menu boards. The company is known for providing 360-degree solutions for internal displays which means you can rely on them for everything related to a digital display. Their services are a boon for those who need a one-stop solution for all menu related requirements like content designing, board specifications, placements, installation and troubleshooting. The company serves a wide range of industries including military, hospitality, automobile, banks, and so on. So, yes, they are reliable in terms of experience and expertise regarding digital displays. For more information, you can check them out at


4. Menu Design Group

Whether you are looking forward to adding some mouth-watering food images to your digital menu or keeping it simple in the chalkboard style, Manu Design Group can help with all. Highlighting features of their services include customizable template designs, quick edits, and HD quality graphics that grab attention from a distance. For more information on their products and services, you can reach out to them at

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5. New York Sign Company

New York Sign Company specializes in the traditional kind of write-on style menus but is now foraying into digital menus as well. Their extensive experience and expertise in the field guarantee their hundred per cent commitment to the quality and design of the products. And they offer all without putting a dent in your budget. You can take a look at their product portfolio and services at

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Top 10 Ways To Turn A Regular Restaurant Into An Eco-Friendly Restaurant

Eco-Friendly Restaurant – If anything that the recent pandemic taught us right is to give the right kind of respect to our planet. Sustainability is not limited to adoption of a few healthy practices but it needs to be scaled up to a mass all-inclusive movement. And that includes the food and restaurant industry as well.

Eco restaurant or an environmentally friendly restaurant is not a new concept but now restaurant owners and goers are consciously working to make it happen. So, if you are also one of those restaurant owners planning to hold your social responsibility in a greener way, here are a few things you need to do:?

Modify The Menu: 

Every change begins from basics. If you really want to make strides towards an eco-friendly restaurant, you need to modify selection, purchase, and processing methods. Instead of offering everything all year, modify the menu according to the seasonal availability of ingredients. Famous restaurants like the Gate work on this principle and therefore change their menu four times a year.?

You can try rotating new dishes for 4-6 weeks to give place to ingredients having a short growing season. It will reduce your operational costs and even help your guests stay on the healthy side of their diet.?


Bring Back The Traditional Cooking Methods: 

No time is better than now to return to traditional cooking methods. The non-machinery based cooking procedures were not just eco-friendly restaurant but also had a distinct taste and nutrition level that is hard to find in mass-produced food items. And fear not, the trend of eating traditionally prepared food is an evergreen one, you wouldn?t lose any customers to this change.?

Find More Efficient Storage Systems: 

Efficient storage is key to the success of an environmentally conscious restaurant. Try to keep a tab on your products and label them according to the expiry date, remaining stock, etc. It will reduce wastage of raw materials and help make the best of money spent on the purchase. You can also take help from the latest technologies like a Point of Sale (PoS) system to keep track of the inventory and leave you enough time to take care of other relevant matters. 

Decrease The Portion Sizes: 

In the last few years, portion sizes have increased by 2-8 times what is permitted by the USDA. The practice has resulted in a significant increase in leftovers. You can take note of the portions and their consumption for a week or two and then decide if the portions served to guests need to be reduced or enhanced. It is a highly recommended measure for eateries trying to achieve the label of an eco-green restaurant. 

Keep A Check On All Perishables: 

Keep a strict check on perishable food items including vegetables, dairy products, and fruits. Most restaurant owners lose money on perishable items as they overlook or are unable to keep a check on the expiry of perishable products. Whether you are planning to change your image to an eco-green restaurant or not, the wastage of perishable items should be your highest priority.  

Go With Local Food Suppliers: 

If you are going with seasonal dishes then you need to establish partnerships with local traders and sellers from the closest farmer?s market. It cuts down transportation costs, shortens the supply chain, eases the management of purchase, and helps establish your restaurant as an environmentally conscious restaurant. Also, you can cut down your costs by buying in bulk from local markets.

For example, Scottish Cafe & Restaurant excels in Scottish cuisine and its owner, Suzzane, sources most of her products from local sources. Over time, the local suppliers start contacting her on their own as they became aware of her sourcing techniques. She also buys the peak-season products in bulk and tries to store them using different methods like freezing, drying, and preserving.?

Read this also : How Contactless Technology Creating BUZZ In Restaurant Ordering System 2022

Find Ways To Make Most of The Leftovers: 

There are several ways to manage leftovers. The best way is to partner with local businesses that distribute the leftovers to the homeless and destitute. Several NGOs have been working on these lines, you can find the ones in your neighborhood and leverage the opportunity to serve the community while minimizing food wastage.

Still, if you are left with food not finished by people you can always collect it separately and send it to kitchen recycle stations or compost areas. It will reduce your carbon footprint and contribute to creating a healthier world around us.?

Educate The Staff and Keep The Customers In The Loop Of Your Efforts: 

Once the cycle of green practices is on the go, you need to train your staff to integrate these activities into their daily routine. Inform your customers about it and request them to keep your efforts in mind while they are in the restaurant. While you cannot expect all consumers to follow or appreciate your efforts, there will be some who will admire your initiatives and recognize your dedication to sustainability. 

Start With One Step At A Time: 

You shouldn?t try to run before you walk. Consider your goals and break their pathway into small stages. Set a timeline for each stage and then try to follow the roadmap as best as possible. However, keep in mind that things may not go as per your plans and it may take a few years before you finally realize them in reality.

You can begin with small things like printing your menu on recycled paper or substituting paper menus with digital menus, using washable serving equipment, eco-friendly cleaning products, etc. Once these small changes are in place, you can move on to slightly bigger changes and then a little more significant change and so on. Just like Rome wasn?t built in a day, environmentally friendly restaurants take their time to turn things around.?

 Bring In Environmentally Sustainable Equipment: 

It includes installation of energy-efficient equipment, using solar panels for lighting, low flush toilets, turning off lights and ovens when you sign off for the day, and similar other practices. The goal shouldn?t just be to control costs but to reduce wastage on all fronts and optimum use of every resource in hand.?

5 Reasons To Add A Self Order Kiosk To Your Restaurant

A Self Order kiosk is a touch screen tablet, iPad, or computer that allows customers to place their orders without getting any other help. Customers can quickly scroll through attractive pictures of drinks, food, and supplements and place their orders quickly.

These Services have easy-to-use digital links, often helping customers throughout their process from browsing food, adding to cart to pay, and taking options.

The self ordering kiosk for restaurants reduces waiting times, improves order accuracy, and, most importantly, improves check sizes – benefits that can be enjoyed at almost any restaurant. Self Kiosk service is specially designed to save the customer time, improve the personal sense of order and increase store efficiency.

That?s why in this article we try to give you five main reasons to add Self Kiosk Service to your restaurant to get a bigger customer base.

So, without further delay, Let’s get started!

Here Are Five Main Reasons To Add A Self Order Kiosk To Your Restaurant

Reason #1 Reduced Waiting Times

Imagine if your customer had to wait fifteen minutes longer to place an order. Installing the order kiosk reduces the order time and allows people to place their orders quickly, even at busy times.

Self Order Kiosk has a lot more to offer. They make it easy for your customers to place an order by giving you a full menu in their hands. They offer a variety of payment methods, make cash payments or make card-based payments securely. Self Kiosk also provides customers with adequate information about food for those who request it.

Self Order Kiosk

People love the luxury and convenience of Self Order Kiosk Service, which adds to the best customer experience and leaves them satisfied. The demand for fast and efficient restaurants has led to an increase in the self-help order system. Ordering quotes is fast, flexible, and provides excellent customer information, making them valuable to any QSR.

You can also read : –How Contactless Technology Creating BUZZ In Restaurant Ordering System 2022

Reason #2 Reduced Front-of-House Labor Costs

Not including a kiosk in your QSR means you will have to hire more people to take orders over the counter. Also, you will eventually hire more people to provide technical support to your customers. A self ordering kiosk for restaurants provides savings by changing the front of the house and reducing employee costs.

Self Order kiosks are a one-time investment as you do not have to pay for your services every month. The store’s installation will allow you to move restaurant staff to places where they can better benefit the business, such as the kitchen. Unlike employee income, Keys is a one-time investment as you do not pay for your services every month.

Self Order Kiosks also help solve production problems by providing restaurant retailers the flexibility to deliver staff. Former employees who took personal orders can now be reassigned to other jobs that increase sales and improve customer experience.

This is especially important now, in the wake of the COVID-19 violence, as these employees may also be sent to perform cleaning tasks or to direct the flow of foot traffic to your restaurant.

Reason #3 Assistance in Directed Promotion

The self-Kiosk food order system allows restaurants to display multiple messages based on customer purchases. Self-Kiosk enables you to display photos of food items that make food look attractive and that people may order.

Order systems have no space restrictions and have more space to tempt customers to buy more profitable items with images and descriptions of compulsory items. This helps increase sales of high-value items by increasing the total value of the order.

Reason #4 Verify Order Accuracy

There are human errors that can occur if you usually accept orders. Even if servers are trained to duplicate guest orders, human errors are inevitable. Especially at very high altitudes during a run, the chances of making mistakes while placing an order are very high. The food order system allows customers to place an order at their own pace, and it gives them time to look at selected menu items and place an order.

Self Kiosks are helpful if you have a menu that you can customize. Customers can arrange their meals the way they like and ensure accuracy before paying and shipping an order.

Increased order accuracy is especially important in restaurants after COVID-19 because fewer customer contact points exist. With restaurants no longer providing customers with high-quality restaurant service, food availability has become a key factor in delivering a good customer experience.

Reason #5 Increase ticket sizes

Self service kiosk for restaurants is very common in almost every industry. The average ticket size for bookmark orders is greater than that taken by employees. The restaurant kiosk system will sell off the entire screen with all functionality, without the need for reminders or incentives.

Automatic information allows consumers to try more that they may not have ordered otherwise. According to another study, the largest McDonald’s reported a 30% increase in orders placed by the Self-Kiosk.


Finally, we have given all the main benefits related to Self Kiosks that will be useful in any restaurant for large customers. The emergence and growth of technology availability have led to higher consumer expectations of comfort and personalization in their restaurant experience.

Self-kiosks, which have grown slightly in popularity in recent years, is a good example of how you can meet those standards. Self-Kiosks are not just about fast restaurants or QSR; fully functional restaurants can benefit from them. So if you?re planning to grow your restaurant business then it?s the right time to adapt this restaurant self ordering kiosk technology in your business and grow rapidly.

We at Shoocal are best known for delivering our top-notch digital products for a variety of restaurants. Simply take out 30 min and enter into the world of touchless ordering systems, QR codes, and other payment options available. Drop your comments and let us know your opinion about this self-service kiosk restaurant, and of course about our products?

Self Order Kiosk

Top 7 Future Trends In Food And Beverage Industry For 2022

People are trying to get back to the world post-pandemic unaware of the impact it will have on their lives for years to come. The catastrophe of COVID-19 and extended lockdowns changed perspectives in every sphere including eating and drinking choices. So, if you are curious about future trends in food and beverage industry in 2022, know that they will bear a clear signature of a health-conscious society.

There is a wide awakening and growing inclination towards health and wellness and it will keep evolving for at least 3 to 4 more years. Concepts like adaptogens, CBD, nootropics, ethical sourcing, and local food are growing at a tremendous pace and are here to stay for long. What more? Let?s find out.?

Millennials Will Be Replaced By Gen Z:

Millennials refer to those born between 1981 – 1996 while Gen Z is the ones born between 1997 – 2012. The latter are now entering their adulthood and they have some interesting ideas about shaping the world. They have better education, attitude on social issues, and purchasing power. These new adults also have a new perspective towards the environment which will have a big impact on the food business.

Gen Z consumers have a purchasing power range of $29 – 143 billion and they are paying close attention to the sustainability, corporate ethics, and nutritional value of their food. If you are a food maker who still believes in old ways, it?s high time that you start paying attention to the opinion of this rising generation. Their values will decide the food industry’s future trends in food and beverage industry in the coming decade.?

More Focus On Easy Food:

People are tired of planning meals, cleaning, cooking, and eating the same thing during the pandemic. They are more than ready to hand over the food decision to someone else for a change. This need has led to resurgence of meal kits. Meal kits are sophisticated and more delicious ready made meals beings offered by several outlets, easier-to-reach online grocery stores, and food subscription boxes. There is no lack of retailers partnering with meal kit companies, recipe sites, chefs, and brands with gourmet and diet-focusing features. It is predicted to be a leading future trends in food and beverage industry.?

Future Trends In Food And Beverage Industry

Functional Ingredients Will Have New Applications:

As health and wellness are surfacing as a high priority among food lovers, more and more Consumer Product Good (CPG) makers are trying to fuse traditional functional ingredients into their products. Probiotics, nootropics and adaptogens are being incorporated into beverages and food in a completely new way.

For example, probiotics that were earlier only present in yoghurt are now being added to edibles and drinks consumed as a nutrition bar, sodas, etc. Similarly, adaptogens are now moving out of coffees and teas and making their way into chocolates, energy bars, and sparkling water. You can count on it as a food industry future trends in food and beverage industry that is bound to evolve in the coming years.?

Shift In Eating Occasions:

The recent pandemic gave rise to several new eating occasions that revolve around technology. It also increased consumers? expectations when they eat outside. This became evident from several new deals like the one between Oatly and Starbucks. The two corporate giants are working together to provide safer eating environments to their consumers by leveraging technologies like digital menus, contactless payment, QR-code menus, drone delivery, etc. The goal of these efforts is to meet the elevated consumer expectations and offer something extra to keep the customer intrigued and engaged for the longest possible time. 

Redefining Upcycling:

As more and more people are learning to value our planet, there is an increasing trend of using ingredients that were once considered waste. In 2021, more than 54% of launches in the food & beverage industry were related to upcycling. These included the use of coffee grounds in cosmetics, grain husk in keto flour and so on.

More than 35% of consumers now believe in the appeal of such products not just in terms of sustainability but also in terms of freshness and health benefits. It will continue to be a future trends in food and beverage industry in 2022, 2023, and for a few more years to come.?

Bringing Back Old Traditions:

There is a rapid rise in demand for fresh and healthy local foods. As more and more restaurants are now planning to invest in local food ingredients and suppliers, they are also trying to resort back to less harmful traditional cooking methods like smoking, drying, etc.

They are also trying to make the best of leftovers and decrease waste to make their business more sustainable. Sourcing from local suppliers ensures freshness and nutritional value of food and this is being recognized by more and more food lovers all over the world. So, this drive to get back to the roots is expected to stay in fashion for coming years and needs to be considered as one of the major future trends in food and beverage industry.

Discovering The Upside Of Sobriety:

Over the last few years, the demand for alcohol-free drinks has gone up. As the need for sobriety takes up, more and more people are purchasing low or no-alcohol beverages. Even the International Wines and Spirits Record found in 2020 that the market share of such buyers has increased to 3% and consumption of such products is expected to grow by 31% within the next two years. Therefore, it is safe to assume that this trend will continue upside in the coming years.

Top 7 Future Trends In Food And Beverage Industry

Here’s What No One Tells You About Automation In Fast Food Industry

Automation In Fast Food Industry – Whatever your fast food business?s vision is, Restaurant Marketing Automation must be at the core of your business strategy.

With the advent of viruses hitting daily lives, a strong urge for automation in the fast food industry is rising whatsoever.  Any kind of human intervention is regressively going to be limited by restaurants, hotels, and beverage serving kiosks. As people have started denying taking services that involve more human touch. Automated drive-thrus and touchless deliveries are silently taking over the fast-food industry reaping benefits like never before.  So that automated customers? orders kiss flow an instant gratification and fulfilment process limiting the human touch.

How Adversely The Pandemic Affects The Food Industry?

Automation In Fast Food Industry – While pandemic forced a sudden shut down to dining rooms last year, Most of the popular fast-food chains flipped the steak, switching to modern AI-powered drive-thrus and digital order management systems.? Although the fast-food giants, McDonald?s, and Dominos are acquiring the fast food automation industry pre-dated the pandemic. A big leap has been seen in the number of restaurants and fast food junctions that evolved with automated menus and order flow management in the last two years.

Expert Tips: Unlike new Covid-19 waves that keep triggering and haunting every month, automation in the fast food industry has become essential for the food industry. Automation in the fast food industry comes out as a savage that helps fast-food kiosks, outlets, and restaurant businesses to keep out of running shut downstage.

Also Read:- Impact Of Technology In Restaurant Industry: From Food Ordering To Paying Bills

Automation Fast Food Industry – A Savage Business Strategy

The fact is that food service automation is a savage business strategy for restaurant businesses that are losing their customer base due to the waves striking these days. Despite Covid-19 and its variants, it has the potential to multiply the food businesses when optimised with the food ordering system and digitised payment options.

Restaurants benefits

?         Full Automation               

Indeed, restaurants are reaping benefits by deploying automated campaign management based on data analytics, customers? behaviour, and feedback.

?         Omni Channel Promotion

Fast food automation ensures the accurate integration between technologies platforms used. An instant message sends to the customer orientation in relation to multiple communication channels like emails, SMS, WhatsApp, etc.

?         Optimization

Once you are on board, a concept of automated campaign triggers that save the timeline of restaurants and fast-food drive-thrus. Seeing the popularity of online delivery and order systems, a significant segment of small takeaway outlets and food supply chains also find it the right investment to deploy in their businesses.

?         Reduced Cost

Modern restaurants, hotels, and food service establishments get the key to achieving relevant & effective marketing campaigns without any specialised staff. Thus, it saves the hard-earned money that you can further invest in your fast food business.

Customer Benefits

?         Multi-Channel Engagement

Make your restaurant?s marketing approach by offering interactive touchpoints for the customers.  Let them explore your best cuisines over a channel of your choice. It ramps up your sales by reducing the total execution time in completing an order.

?         Custom-Made Offers

Win big spenders by personalised offers based on past orders, special discounts & choices. As diners have become more picky these days, they weigh all the discount options available for them, it is the best trick to add them in regular rotation ordering.

?         Popular Occasions and  Birthdays Reminders

Get customers? loyalty by offering them special rewards and discount coupons on birthdays and anniversaries. They tend to repeat the orders where a special personal touch has been added.


With Covid-19 whereas many pubs, restaurants & many other establishments are trying hard to keep their heads above water. A demand for digitization in restaurant ordering systems for catering safety guidelines is certainly fair to rise. As people are more living inside the closed doors, of course also working from home, the restaurant foot traffic may tend to drop due to new lock-down chefs at homes. But people living in the US, UK, and Canada are preferring the pick-ups and delivery of online orders. Especially, on weekends, the major diner offers to take place resulting in a pretty good sale. Connect with the game-changer automation technology to gain the marketplace and work efficiently. This automation is continuously booming like never before.

Want To Know How Our Marketing Automation Product Is Best For Restaurants

We at Shoocal have a compact team pursuing years of expertise in restaurant marketing. We would love to know more about your restaurant and fast food business. Schedule a meeting with us to demonstrate how we can help your food business in driving great revenue for this year using our smart Marketing automation products. Our product is deployed on the Customer Engagement Platform. Thus, leverage with a Feedback System, Loyalty Module, and other digital modules. So, why wait ? Schedule a Demo today!

Automation In Fast Food Industry

Impact Of Technology In Restaurant Industry: From Food Ordering To Paying Bills

Impact Of Technology – Running a successful restaurant business is about the elimination of errors and better customer experience. Preparing and serving good food is one thing but meeting the expectations of today?s fast-paced world is another. Any gap between the two can bring a business to its knees within weeks. This requirement breeds the ground for technological innovations that are rapidly becoming the backbone of all successful restaurants.

Restaurant technology isn?t a novel concept but it is a constantly evolving one and plays a key role in optimizing operations, controlling costs, and narrowing the time gap between order placement and serving. There is no end to what can be achieved through the implementation of new technology in restaurants. This blog highlights some of the best technologies used in restaurant industry along with their impact and our personal recommendations: 

CRM (Customer Relationship Management) Software:

CRM tools bridge the gap between restaurant owners and customers. The software monitors customer data, loyalty, and preferences and allows its users to make personalized offers through SMS or emails. The software is also equipped with a customer feedback system that allows the owner to collect customer feedback. 

Impact: Helps in effective management of relationships and keeping track of customer interactions. Also, improves customer experience and loyalty. 

Recommended Restaurant CRMs: Ovation, Thanx, Punchh, etc. 

Restaurant Staffing and Scheduling Tools:

Employee scheduling systems help manage shifts, schedules, and employee records in an organized manner. There are several features to leverage like employee messaging, shift swapping, time-clock tracking, and so on. 

Impact: This restaurant tech can be used to manage peak hours, track the working hours of employees and get alerts when the staff are reaching their capacity. It runs smoothly with both laptops and mobiles, so keeping a tab is not tiresome. And if your needs are constantly evolving, you can always use HR management software to hire new employees, take care of the paperwork, create payrolls, and track performance. 

Our Recommendation: Push Operations, Planday, HotSchedules, 7Shifts, Homebase, and Coast. 

Also Read : How to Scan QR code for Menu?

Marketing And Social Media Management:

Digital tools like social media and search engines play a key role in promotion and image building. There is a complete set of social media tools available to monitor incoming traffic, manage customer relationships, and get target customers? attention in the right way. Several other technologies like restaurant marketing software, loyalty program apps, home delivery apps, etc are in this category. Software like these is used to strengthen connections with consumers, collect feedback, interact, and promote new offerings.?

Impact: Staying in touch with customers is an evergreen move. Digital tools like search engines and social media platforms further personalize the process and help deal with customers on a one-to-one basis. 

Our Recommendation: Social media tools like Instagram, Pinterest, Facebook, and Twitter are a must for every restaurant. As for restaurant marketing tools, you can use 7Rooms, Targetable, ZeroStorefront, Incentivio. 

Payment Processing Systems & On-Premise Ordering:

On-premise ordering is now a technological process. One can sit in a restaurant and order using a tablet or a smartphone. Even waiters can use handheld devices to take orders. Similarly, payment processing systems accept online payments through eWallets, credit cards, and third-party payment apps. Some of these tools also offer business performance reports to the owners. Most customers now prefer to make online payments instead of carrying cash around, so, it is rational to install one in your restaurant rather than lose customers. 

Impact: Contactless ordering and payment systems have reduced human errors in food ordering and payment processes. Most owners noted improvements in efficiency, processing, and reducing waiting time for customers. 

Our Recommendation: OneDine, Rooam, TableSafe, GoFrugal, Tookan, etc. 

Digital Menu Design Tools:

Digital menu design tools help owners customize and design their own menus and release them online. The tools support both print and digital versions of menus that can be accessed by scanning a QR code through tablets or smartphones. Digital menus are sophisticated replacements for traditional signage and printed menus. They are more personalized and convenient for most customers. 

Impact: Digital menus are essential for improving conversions and sales. They allow customers to take a look and order from anywhere. Whether your restaurant is part of a big hotel chain or a quick-serve restaurant just around the corner, a bright and clear menu on a personalized screen will be more engaging for customers. 

Our Recommendation: Pickcel, Bbot, Grubbrr, etc. 

Online Restaurant Ordering System & Delivery Platforms:

Food delivery software extend the reach of restaurants beyond their premises. It works at both ends as it allows the customers to enjoy food from the comfort of their homes and allows restaurants to make sales despite low footfall in their shops. Online ordering apps also help restaurants to keep track of their delivery partners and ensure that the food reaches the customer within a given time limit. 

Impact: Online food ordering apps have revolutionized the food delivery process. It is a win-win situation for both providers and consumers and keeps things in motion irrespective of weather, time, and conditions on the external front. 

Our Recommendations: Waitr, Snackpass, MealPal, Olo, Lunchbox,  etc. 

Restaurant Automation and Robotics Technology:

Out of all the new technology used in restaurants, robotics and automation systems top the list due to obvious reasons. Such innovations reduce the effort involved in labor-intensive tasks like food preparation, dishwashing, cleaning, etc. Several new automated tools like condiment dispensers, beverage dispensers, high-tech trash cans, robotic arms for dishwashing, etc have successfully eliminated the operational limitations imposed by limited human capability. 

Impact: Automation tools and robots have strengthened the relationship between technology and restaurants. They reduce the chances of human error and speed up the management process by x times. Also, restaurant techs like these streamline the operations in a more effective way and help maintain the standards with great ease. 

Our Recommendations: Restaurant365, NCR Aloha POS, Upserve, TouchBistro, and UrbanPiper. 

Restaurant POS (Point of Sale) Systems:

It is the basic part of restaurant technology that smoothens process transactions, sales data tracking, and inventory management. Apart from that, a restaurant POS system can help you make changes in the menu, offers, table reservations, online ordering and take a peek into sales data to understand the major factors influencing the performance of a business. 

Impact: POS is part of the most essential technologies in the restaurant industry. It creases out all issues pertaining to efficient management of restaurant operations be it payment processings or offer customization. All other techs discussed above can easily be integrated into POS systems and used to get desired outcomes. 

Our Recommendation: Shoocal, TouchBistro. Toast POS< Square for Restaurant POS, etc. 

About Shoocal

Shoocal is a mobile POS system that helps with restaurant online ordering, customer engagement, and acts as a reliable retention platform. Restaurants looking for new customer loyalty programs, digital menus and customer feedback systems can find reliable options with Shoocal. For more, you can check out the product segment at restaurant ordering system.?

Impact Of Technology

What is Contactless Ordering for Restaurants?

COVID-19 has impacted the restaurant industry beyond any repair in the real sense. The dwindling sales have lead to the foreclosure of many small and big restaurant chains around the world. 

Changes have been made throughout the industry to mitigate the impact of COVID and grow confidence among customers to visit the restaurants and eat outside. Thereby bringing some life into the market.

There has been a lot of noise around Contactless Ordering, as to what it is and how it can grow confidence among customers to dine outside at restaurants.

So, let?s understand what it means.


As the name suggests, contactless ordering is a dine-in experience that involves no close contact with restaurant staff and minimal touching of shared surfaces. This means that guests can view the menu, place their order, and pay for their meal all on their own with the help of technology such as QR codes.

As per a study conducted in the U.S.A by a research firm,82% of customers said that contactless payments would make them feel safe dining in, and 81% said the same about contactless ordering options.

Countries like China have been using QR code ordering for several years because it offers many benefits for both diners and restaurants.

How does Contactless Ordering work?

Using contactless ordering is extremely simple and easy. Let?s see how through the following steps:

  1. The customer scans a custom QR code with the built-in camera of their mobile device or via hiqr. in. This immediately redirects the customer to the restaurant?s contactless menu.
  2. After browsing the digital menu, the customer selects the items they wish to order.
  3. An order is sent to the restaurant manager application and the kitchen
  4. After placing their order, the customer can complete a contactless payment using a payment mode of their choice like Paypal, Stripe, etc.

How to set up a contactless ordering experience for guests at your restaurant?

Shoocal offers a comprehensive system to restaurants to provide a seamless ordering experience to their guests. Scanning a QR code, receiving the ordering information to soliciting guests? feedback, all can be done easily via Shoocal?s Contactless Ordering solution. To have a detailed view of our product, schedule a demo.

Contactless Ordering

5 Benefits of Contactless Dining

Time and time again, the benefits of digitalization have been advocated by many industries throughout the last decade. The hospitality and F&B industry contactless dining somehow kept itself at the bay all this while but COVID-19 changed all that in a jiffy.?

Hotels & Restaurants throughout the world started realizing the importance of digitalization when COVID-19 forced them to reduce the contact between the guests and the staff. While adoption of technology might require an investment of time & money but its benefits far outweigh the costs. The top 5 benefits of choosing Contactless Dining and increasing consumer experience.

Let?s have a read on what?Consumer experience?are choosing on Contactless Dining :

  1. Boosts Average Table Value

Digital menus can be optimized for mobile to make high-margin items more appealing and delicious. Digital menus can be equipped with Intelligent algorithms offering recommendations based on guest profiles. Thereby, raising the value of each table. Additionally, self-serve technology like kiosks and online ordering has proven that diners are more inclined to spend more when there is less social friction.

  1. Boost staff productivity

Contactless dining means less back and forth for staff. In turn, this can actually lead to a much more productive team. The traditional dining experience requires staff to constantly be moving from one table to the next to take orders, bring out dishes, take payments, and check on how diners are doing. That translates into a lot of time spent simply moving around the restaurant floor. With guests taking care of the ordering and payment process themselves, staff have more time to spend on other tasks.

  1. Faster Table Turnaround Time

Traditionally, guests spend about 20% of their time while seated at a restaurant waiting for the physical menu or for the staff to take the order. This translates to a huge dent in the sales for a restaurant. Table turnaround time is one of the most important restaurant metrics and contactless dining can help improve that number. The ability to control just about everything from their mobile device means guests don?t have to wait for menus to be brought out, for their order to be taken, or even to pay their bill. Thereby, serving more guests during the same hours can now be a possibility with contactless dining.

  1. Improved Order Accuracy

  Restaurants often offer a loud and chaotic environment for staff to work in, meaning it?s common for staff to mishear or misinterpret a guest?s order. Not to mention, with most staff and customers now wearing face masks that can muffle conversation, the chances of miscommunication are even higher. Contactless dining eradicates the chances of misordering or misinterpretation while receiving orders. The big benefit of contactless ordering is that customers do the ordering themselves. And since customers have the ability to select, review, and place their own orders there?s less risk that staff will mishear an order or misunderstand specific instructions. Thereby, empowering restaurants to offer a seamless ordering experience to their guests.

  1. Reduces Contact 

  Last but not least, the biggest benefit that a contactless dining experience offers is the reduction of contact between the guest and the staff, physical menu, and cash.COVID-19 has brought about the hospitality industry to its knees primarily because of its human-intensive nature and involvement of people at physical items at every stage. Instead of handling menus, pens, and receipts, contactless dining means that the only thing guests need to touch is their own mobile device. 

While the COVID-19 pandemic might be coming to an end with the rollout of the Vaccine, diners? heightened anxieties will likely linger for some time. In fact, Medallia Zingle?s recent survey, COVID-19 & The Future Of Commerce, found that 77% of customers said they will take the need for in-person contact into account when they decide whether or not to visit a business moving forward.

As a result, taking the opportunity to invest in a contactless dining solution now not only allows you to offer a safer dine-in experience in the short term, but you?re also setting your restaurant up to cater to changing consumer behaviors. Shoocal offers a comprehensive contactless ordering solution for restaurants. To have a detailed view of our solution, book a demo with us.

contactless dining