Although artificial intelligence (AI) is regarded as a young field of study, Alan Turing initially coined the phrase in 1950 and set the foundation for creating and testing clever machines. Since Turing’s fundamental ideas were first presented in his article Computing Machinery and Intelligence, AI technology has advanced significantly, and today its advantages are reshaping several industries and our daily lives.

Rapid technological advancements are transforming into indispensable instruments that improve our way of life and work. Here, we’ll explain what artificial intelligence (AI) is (and isn’t) and how it’s now applied in many fields. Additionally, we will discuss 5 reasons why restaurants are serving up voice AI phone ordering.

Meaning Of Artificial Intelligence

Computer science’s branch of artificial intelligence includes everything from chatbots to facial recognition to GPS navigation and search engine algorithms. AI enables technology to carry out repetitive tasks that historically burdened workers, lowering the workload of tedious tasks that currently plague enterprises.

Businesses can gain from utilizing speech AI tools to tackle complicated challenges through the use of NLP solutions (NLP). As a result of NLP’s ability to extract valuable insights from textual data, organizations are able to decide more wisely and develop more voice AI phone ordering systems. Through the processing of real-time data, such as what restaurant patron orders, AI uses deep learning and machine learning to become wiser over time. After that, AI can spot patterns and trends and base its decisions going forward on that knowledge.

Every business, from health care to cybersecurity, is using AI to some extent. Before doctors can recognize signs using conventional techniques, hospitals employ AI to diagnose life-threatening illnesses. AI tools are used in cybersecurity to find and thwart fraud attempts before it’s too late. AI is used by e-commerce companies like Amazon to target adverts based on consumer purchasing patterns. Amazon uses sophisticated algorithms to examine customer purchasing patterns and provide them with tailored suggestions for their upcoming purchases.

Improved visitor experience

Restaurants that struggle with staffing issues have always been hampered by customers’ expectations for quick and courteous service. Customers have had to wait longer during the pandemic, and employees have felt more overworked due to a lack of staff.

Voice artificial intelligence (AI) intervenes to help understaffed eateries speed up visitor service. The capacity to manage several orders placed at once allows for shorter wait times and shorter queues for customers. So that no call or order is ever missed, a virtual ordering assistant can be on call around the clock to answer the phone.

Voice AI, however, stores data on each transaction using machine learning. It automatically pulls information from previous visits and makes behaviour predictions based on previous interactions when an order is placed. AI gathers data and resources to examine consumer preferences and patterns in order to intuitively upsell the guest with tailored recommendations.

Improved Morale and results

Businesses that deploy AI report higher production and staff morale. When data entry and information input are delegated to a digital assistant, individuals can work on more complicated activities that support both their drive for advancement and the company’s demand for novel solutions.

By incorporating AI capabilities into restaurants, it allows staff to take on new challenges, switch between different skill sets, and engage in their work more intentionally by reducing the stress of repetitive chores and also maximize sales.

The output won’t decrease at the end of a long shift because AI doesn’t get bored when performing the same activities over and over again. This enables your staff to contact with customers more frequently while spending less time staring at displays.

An overworked employee is more likely to make a mistake that stops servicing clients in their queue. In a restaurant, the effects of one incorrect order might have a snowball effect that dissatisfies other customers.

Applications that use voice AI are capable of processing several orders at once without becoming overloaded or distracted by other activities. With a virtual ordering assistant, staff can concentrate on filling orders and serving more customers, doubling sales for restaurants during busy times.

Increased effectiveness

The food service sector has long used automation. For more than a century, producers have processed and packaged food goods using automated technologies, resulting in consistent quality while boosting productivity.

The principles of automation for food service have recently gone beyond manufacturing and into QSR and large restaurant groups’ business process automation systems. Commissary kitchens were established, for instance, to transfer labour-intensive prep work from individual stores while assuring consistent customer service, quality, and managing food costs. Enhanced operational effectiveness and better top-line revenue are the outcomes.

For restaurants, where efficiency means serving more customers and standardizing procedures even with limited resources, the application of AI offers a similar level of relief and results. Workers who were once confined to the back of the register or told to wait by the phone can now be better-used processing orders or having high-value interactions with customers. Restaurants are sometimes able to maximize sales during the busiest lunch and supper times by having staff members double their productivity.

AI tools can be compared to an off-site production kitchen. Employees are free to concentrate their time and energy on high-value tasks as speech AI takes over time-consuming, monotonous, and repetitive chores like entering orders or taking phone calls. Systems function more effectively, and workers are more productive.

 Fewer mistakes

By taking over as the primary data entry and processing point, AI lowers the possibility of human input errors (e.g., inputting guest orders accurately into a POS at the end of a long shift).

Artificial intelligence handles time-consuming and laborious jobs without becoming tired of doing the same thing over and over. It runs without interruptions, providing a constant customer experience and accelerating and streamlining workflows.

Voice artificial intelligence is altering how eateries take orders. Conversational AI is integrating well into answering phones and drive-thrus thanks to its ability to handle repetitive jobs, dialogues, and interactions with customers.

Voice artificial intelligence enables workers to focus more on important tasks and improve employee efficiency 

Analyzing data immediately

Data collection is crucial for a firm to succeed in the modern era. Without a group of data scientists, valuable information would probably go unused even though it offers businesses insights into consumers and benefits them.

Voice AI has the ability to quickly process and interpret enormous volumes of data. AI is able to recognize the preferences and purchasing behaviors of people, examine trends, and generate recommendations that benefit both consumers and businesses.

AI and machine learning are made to develop and learn from every experience, expanding the informational database that offers helpful insights into visitors’ purchase patterns. A guest’s preferences are instantaneously inferred from prior transactions by AI, which then evaluates the data and offers personalized recommendations and upsells based on patterns or trends.

Beyond the single transaction, restaurants can benefit from the ways AI gathers insights. Each experience yields data that aids restaurants in identifying possible problems or in predicting trends, sales, and an easy and simple setup.

Conclusion

An important turning point has occurred for the restaurant industry as a result of the pandemic’s difficulties. Owners and operators of all sizes have experienced problems, including employee shortages, complex guest encounters brought on by regulations, and supply constraints, all of which slowed sales and complicated routine business operations. Despite the challenging environment, the business is now in, restaurants have the opportunity to create more sustainable working conditions for staff, a more customized guest experience, and eliminate hold time, more lucrative growth with AI technologies like voice AI.

FAQs

Q1. Why are restaurants serving up voice AI phone ordering? 

Ans. Above mentioned are the reasons why restaurants are serving up voice AI phone ordering.

Q2. How AI voice ordering makes fewer mistakes? 

Ans. By taking over as the primary data entry and processing point, AI lowers the possibility of human input errors.

Q3. How can restaurants save themselves from being overloaded?

Applications that use voice AI are capable of processing several orders at once without becoming overloaded or distracted by other activities

Q4. What is Artificial Intelligence? 

Ans. Computer science’s branch of artificial intelligence includes everything from chatbots to facial recognition to GPS navigation and search engine algorithms. AI enables technology to carry out repetitive tasks that historically burdened workers, lowering the workload of tedious tasks that currently plague enterprises.

The tradition of eating out hasn?t changed much in the last few centuries, however, the working style of the restaurant has uplifted dramatically. We have been talking about how digitisation is impacting the titbits and overall service experience in the food and beverage industry but it’s time that we look ahead of it. As we step into 2023, we discuss a few unique business technologies whose scope will be way beyond scheduling software, LED alert systems and so on. 

1. Digital Inventory Tracking: Digital inventory tracking system allows the user to oversee all inventory activity in real-time. It includes frequent usage of inventory tracking systems and several other technologies that include access to total inventory through precise information collection and data tracking. Digitisation of inventory systems is allowing restaurant owners to move beyond spreadsheets and papers while keeping track of the supply chain more accurately. This will play a key role in keeping the restaurant industry alive as supply chain disruptions become more frequent in wake of 2023?s global recession, geo-political tensions and a rising number of climatic catastrophes. 
2. Automated BioDiesel Converters: Automation has turned the tide in favour of several business verticals in the restaurant industry in the last few years. Inspired by this, a California-based company, Springboard Biodiesel, reinvented the fuel production process. The company came up with BioPro automated processors that produce industrial-grade biodiesel in small amounts by taking in used vegetable or animal oil. It is an eco-friendly innovation that will really help restaurants make a living on friers. The current price of this automated biodiesel converter is USD $9,995 and it takes in 50 gallons of used oil to produce a small batch of biodiesel. The buyer may have to incur an additional USD $50 per batch as the production process requires some extra bits like methanol, water, power, sulfuric acid and potassium hydroxide. Nevertheless, it is an investment worth it as it will bring down kitchen maintenance and fuel costs for the owners while removing or eliminating the issue of used oil. 
3. Bluetooth Temperature Censors: Maintaining inventory and preparing food at a safe temperature has long been a challenge for food service establishments and restaurants. A number of restaurants report 85% product loss due to a lack of understanding of the temperature history of food products. It is one of the key aspects of any food or beverage-related business that is directly related to quality and prevention of foodborne illness. Bluetooth temperature censors are Internet Of Things(IoT) based innovations that allow restaurants to monitor food safety constantly and raise real-time alerts as some issue is detected. Apart from insuring food safety wireless temperature sensors eliminate a number of manual processes and chances of human error. Most of these censors provide direct access to data that can later be analyzed by management to gain a deeper insight into major problem areas and look for plausible solutions.
4. Touchscreen Food Vendors: Coca-Cola Freestyle soda fountain is a classic example of a touchscreen food vendor. It is capable of dispensing more than 100 unique beverages from a single touchscreen device. Similarly, MooBella Ice Creamery Machine is capable of producing 96 varieties of cool treats in under 40 seconds. These machines are a perfect fit for grab-and-go food establishments as well as fast-food restaurants. They are also beneficial in a scenario where a restaurant owner cannot afford a large staff or restaurants facing high demand during peak seasons. Coca-Cola?s Freestyle can be leased for USD $320 per month while Moobella?s machine cost USD $20000. It may seem costly but this expense can be settled easily when demand rises to peak during summer. 
5. Tablet Restaurant Management: Tablet Restaurant management systems are Point Of Sale(POS) that offer numerous benefits to users and customers. Tablet POS facilitates faster processing which means more and more tables are served in the least time duration. It is highly crucial when an establishment is looking for better table turnover rates. It sends orders directly to the kitchen from tables without the need to take notes or walk to customers for taking orders. Other benefits include better customer experience and stronger transaction security as it allows the customers to process the cards themselves lessening the chances of card theft. Most tablet management systems have integrated encryption and tokenisation systems in them which adds an additional layer of protection for safe payment processing. 
6. Service Robots: Apart from the latest LED alert systems and automated purchasing systems the restaurant industry is also buzzing with service robots. Global tech giant LG recently released its robot helper named CLOi ServeBot which can be coded to serve food from the kitchen to the POS terminal in an effortless manner. Restaurants can program these robots with maps of their space and tables and from there, their robots can carry the food from the serving area to customers. Additionally, the robots are capable of tracking order changes and the removal or addition of new items through a touchscreen interface. 

Cloud Kitchens: No discussion on the restaurant industry can ever be complete without mention of cloud kitchens. The national restaurant association of the USA reported that the use of cloud kitchens increased significantly during and post-pandemic. Without any dine-in customers, the cloud kitchens work seamlessly to prepare food on a commercial scale. That is then picked up by food delivery service providers. This concept is also useful for chain restaurants with a specific identity as ghost kitchens allow them to expand their menu and introduce new types of cuisine. Similarly for new players, it provides a magnificent opportunity to enter new markets without buying or developing a physical restaurant space. They can also utilize scheduling software to fasten up their order processing for pack and carry orders or online orders.