The need for social distancing and limited contact with other people means contactless hotel solution have never been more important at hotels around the world. In the last one year , hotels, guest houses, and B&Bs have been putting strict protocols in place to ensure their guests feel comfortable during their stay by deploying contactless check-in, QR based in-room dining and touchless service booking.
And even though the COVID-19 pandemic will end one day, contactless hotel check-in is here to stay. It?s a solution all contactless hotels need to implement permanently and there are many reasons for that.
Here are 5 powerful benefits of contactless Hotel Solution
- Anywhere Check-In
Traditionally guests have to wait at the reception post arrival at the hotel to complete check-in formalities. This can be eradicated and replaced through a digital check-in form which can be shared with the guests prior to arrival at the hotel. Thereby, saving the crucial time and inconvenience for the guests. The contactless hotel can collect information about their guests ahead of time and start providing a great experience as soon as the arrival takes place.
Once a guest has checked-in via their mobile ? whether it?s while they?re on the plane before they leave their home, or while on the road ? the hotel can instantly start nurturing that relationship. So, by the time the guest arrives, they already feel special and catered for
- Improved staff efficiency
Staff are often required to guide guests through the different services, offers, experience that a hotel offers. Reception staff often required to act as a customer support where-in they have to guide guests about the check-in formalities, respond to room ordering calls via intercom etc. All this can easily be reduced via the QR code menu. The QR code menu entails the in-room dining options and the various services that the hotel has to offer like Spa, Salon, Taxi reservation etc.
In fact, in research by Forrester, guests wholeheartedly prefer mobile self-service technology and actually expect hotels to implement smarter and more efficient operations. This is one of the most pressing needs of guests right now, and hotels that are able to integrate tech like QR code menu are swiftly gaining a competitive edge.
- Drives more revenue
Access to a guests behavioral data is the primary focus of every hotel. Contactless ordering and instant feedbacking captures guests real time data which can help the hotel offer a personalised experience. This data can be used for marketing campaigns and exclusive offers that induce guests to return while also keeping the hotel alive in their minds.
Regular updates help build brand loyalty by making guests feel like a part of your community, which in turn drives return guests and increased revenues.
QR code menu are an excellent way to connect with guests through personalized services like informing them about a newly built spa or directing them to an amenity store or a private dining room, something they might not have known about otherwise.
- Improved guest experience
The number one reason to use a contactless hotel solution is to offer a seamless and hassle free stay to guests.There cannot be a bigger metric than a high NPS for a hotel.Happy customer translate to bumper growth.When human interaction is limited, guests require a more personalized and engaging service ? especially if they?re required to interact through a device.
Mobile check-in allows guests to stay in touch with contactless hotel staff even if they don?t see them in person. Thereby creating a beautiful blend of personalized and automated experience all in one.
Creating an enjoyable guest experience also opens hotels up to more reviews on TripAdvisor and other review sites. More positive reviews increases traveler confidence in a hotel and means they?re more likely to book a stay there in the future.
- Safe & Secure
COVID-19 has re-configured the complete hospitality landscape. Guests are more likely to review the sanitation and safety measures adopted by hotels than any other time in the past decades.Contactless check-in,touchless in-room dining & service booking has helped build confidence in the eyes of the guests.
Contactless hotel solution isn?t a new feature in the hotel industry, but it still isn?t used by a majority of hotels that have the means to implement it. If you want to improve guest satisfaction while also increasing your revenue and improving staff efficiency, contactless hotel solution something you should definitely consider.
Shoocal offers a comprehensive contactless solution for your hotel. To have a detailed view of our solution. You can a book a demo