5 Benefits of a Contactless Hotel Solution

The need for social distancing and limited contact with other people means contactless hotel solution have never been more important at hotels around the world. In the last one year , hotels, guest houses, and B&Bs have been putting strict protocols in place to ensure their guests feel comfortable during their stay by deploying contactless check-in, QR based in-room dining and touchless service booking.

And even though the COVID-19 pandemic will end one day, contactless hotel check-in is here to stay. It?s a solution all contactless hotels need to implement permanently and there are many reasons for that.

Here are 5 powerful benefits of contactless Hotel Solution

  1. Anywhere Check-In

Traditionally guests have to wait at the reception post arrival at the hotel to complete check-in formalities. This can be eradicated and replaced through a digital check-in form which can be shared with the guests prior to arrival at the hotel. Thereby, saving the crucial time and inconvenience for the guests. The contactless hotel can collect information about their guests ahead of time and start providing a great experience as soon as the arrival takes place.

Once a guest has checked-in via their mobile ? whether it?s while they?re on the plane before they leave their home, or while on the road ? the hotel can instantly start nurturing that relationship. So, by the time the guest arrives, they already feel special and catered for

  1. Improved staff efficiency

Staff are often required to guide guests through the different services, offers, experience that a hotel offers. Reception staff often required to act as a customer support where-in they have to guide guests about the check-in formalities, respond to room ordering calls via intercom etc. All this can easily be reduced via the QR code menu. The QR code menu entails the in-room dining options and the various services that the hotel has to offer like Spa, Salon, Taxi reservation etc.

In fact, in research by Forrester, guests wholeheartedly prefer mobile self-service technology and actually expect hotels to implement smarter and more efficient operations. This is one of the most pressing needs of guests right now, and hotels that are able to integrate tech like QR code menu are swiftly gaining a competitive edge.

  1. Drives more revenue

Access to a guests behavioral data is the primary focus of every hotel. Contactless ordering and instant feedbacking captures guests real time data which can help the hotel offer a personalised experience. This data can be used for marketing campaigns and exclusive offers that induce guests to return while also keeping the hotel alive in their minds.

Regular updates help build brand loyalty by making guests feel like a part of your community, which in turn drives return guests and increased revenues.

QR code menu are an excellent way to connect with guests through personalized services like informing them about a newly built spa or directing them to an amenity store or a private dining room, something they might not have known about otherwise.

  1. Improved guest experience

The number one reason to use a contactless hotel solution is to offer a seamless and hassle free stay to guests.There cannot be a bigger metric than a high NPS for a hotel.Happy customer translate to bumper growth.When human interaction is limited, guests require a more personalized and engaging service ? especially if they?re required to interact through a device.

Mobile check-in allows guests to stay in touch with contactless hotel staff even if they don?t see them in person. Thereby creating a beautiful blend of personalized and automated experience all in one.

Creating an enjoyable guest experience also opens hotels up to more reviews on TripAdvisor and other review sites. More positive reviews increases traveler confidence in a hotel and means they?re more likely to book a stay there in the future.

  1. Safe & Secure

COVID-19 has re-configured the complete hospitality landscape. Guests are more likely to review the sanitation and safety measures adopted by hotels than any other time in the past decades.Contactless check-in,touchless in-room dining & service booking has helped build confidence in the eyes of the guests. 

Why Shoocal

Contactless hotel solution isn?t a new feature in the hotel industry, but it still isn?t used by a majority of hotels that have the means to implement it. If you want to improve guest satisfaction while also increasing your revenue and improving staff efficiency, contactless hotel solution something you should definitely consider.

Shoocal offers a comprehensive contactless solution for your hotel. To have a detailed view of our solution. You can a book a demo  

Contactless Hotel

5 Benefits of Contactless Dining

Time and time again, the benefits of digitalization have been advocated by many industries throughout the last decade. The hospitality and F&B industry contactless dining somehow kept itself at the bay all this while but COVID-19 changed all that in a jiffy.?

Hotels & Restaurants throughout the world started realizing the importance of digitalization when COVID-19 forced them to reduce the contact between the guests and the staff. While adoption of technology might require an investment of time & money but its benefits far outweigh the costs. The top 5 benefits of choosing Contactless Dining and increasing consumer experience.

Let?s have a read on what?Consumer experience?are choosing on Contactless Dining :

  1. Boosts Average Table Value

Digital menus can be optimized for mobile to make high-margin items more appealing and delicious. Digital menus can be equipped with Intelligent algorithms offering recommendations based on guest profiles. Thereby, raising the value of each table. Additionally, self-serve technology like kiosks and online ordering has proven that diners are more inclined to spend more when there is less social friction.

  1. Boost staff productivity

Contactless dining means less back and forth for staff. In turn, this can actually lead to a much more productive team. The traditional dining experience requires staff to constantly be moving from one table to the next to take orders, bring out dishes, take payments, and check on how diners are doing. That translates into a lot of time spent simply moving around the restaurant floor. With guests taking care of the ordering and payment process themselves, staff have more time to spend on other tasks.

  1. Faster Table Turnaround Time

Traditionally, guests spend about 20% of their time while seated at a restaurant waiting for the physical menu or for the staff to take the order. This translates to a huge dent in the sales for a restaurant. Table turnaround time is one of the most important restaurant metrics and contactless dining can help improve that number. The ability to control just about everything from their mobile device means guests don?t have to wait for menus to be brought out, for their order to be taken, or even to pay their bill. Thereby, serving more guests during the same hours can now be a possibility with contactless dining.

  1. Improved Order Accuracy

  Restaurants often offer a loud and chaotic environment for staff to work in, meaning it?s common for staff to mishear or misinterpret a guest?s order. Not to mention, with most staff and customers now wearing face masks that can muffle conversation, the chances of miscommunication are even higher. Contactless dining eradicates the chances of misordering or misinterpretation while receiving orders. The big benefit of contactless ordering is that customers do the ordering themselves. And since customers have the ability to select, review, and place their own orders there?s less risk that staff will mishear an order or misunderstand specific instructions. Thereby, empowering restaurants to offer a seamless ordering experience to their guests.

  1. Reduces Contact 

  Last but not least, the biggest benefit that a contactless dining experience offers is the reduction of contact between the guest and the staff, physical menu, and cash.COVID-19 has brought about the hospitality industry to its knees primarily because of its human-intensive nature and involvement of people at physical items at every stage. Instead of handling menus, pens, and receipts, contactless dining means that the only thing guests need to touch is their own mobile device. 

While the COVID-19 pandemic might be coming to an end with the rollout of the Vaccine, diners? heightened anxieties will likely linger for some time. In fact, Medallia Zingle?s recent survey, COVID-19 & The Future Of Commerce, found that 77% of customers said they will take the need for in-person contact into account when they decide whether or not to visit a business moving forward.

As a result, taking the opportunity to invest in a contactless dining solution now not only allows you to offer a safer dine-in experience in the short term, but you?re also setting your restaurant up to cater to changing consumer behaviors. Shoocal offers a comprehensive contactless ordering solution for restaurants. To have a detailed view of our solution, book a demo with us.

contactless dining

How to Enable Contactless In-Room Dining?

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The move towards a contactless guest experience is spreading like wildfire. Many hotels around the world now use technology to automate their check-in, in-room dining, and checkout experiences for visitors. COVID-19 has normalized contactless technology due to the increasing awareness about possible risks that can be linked to physical contact and touch. That is why hoteliers are investing in more innovative ways?to deliver a touchless experience to guests.

However, the concept of contactless hotels is entirely not new. Over the last few years, many players in the hospitality industry have implemented smartphone door locks, instant communication, and other self-service technologies. Hoteliers review all the multiple touchpoints between staff and guests in their customer journey. They also map out areas where contactless technology could be used to reduce exposure while simultaneously preserving the brand?s uniqueness at the same time.

To enable Contactless In-Room Dining, follow the steps mentioned below:

  • Create a unique QR code for every room dining of your hotel.
  • Link the QR codes with your digital menu.
  • Incorporate the digital menu with ordering system.
  • Integrate payment options along with the ordering system

This complete process can be extremely daunting for your organization to comprehend and complete on its own. This is where SHOOCAL can be of great value to your business. Shoocal offers a complete Contactless In-Room Dining solution packed with add-on features like Feedback, Loyalty & Marketing. Book a demo In-Room dining with us to see our product in detail.

As remote working and freelancing continue to gain popularity and acceptance, there?s also an ever-increasing demand for hotels to deliver comfortable and safe experiences for digital nomads who are willing to travel across the world. Millennials and the Gen Z population prefer a high-level contactless experience from hoteliers, especially since contactless hospitality can still have a personal touch.

While guests want hotels to offer automated services for them to feel safe and secure, they also crave personalized hospitality.As you design your hotel experience, make every effort to understand your ideal guests. There?s an ROI in implementing technology that can improve the guest experience. By serving personalized, contactless experiences, you will have more guests eager to return. Your lobby and other spaces should be warm, inviting, and welcoming.

QR code menus can be easily scanned by almost all smartphone cameras. Even if the camera app fails to scan the QR code menu, there are tons of QR Scanner apps available on the Google Play Store & iOS store. and QR code scanners allow us to scan from farther away and at numerous angles. Read our How to Scan a QR code menu to understand the complete process.

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In-room dining

What is Digital Menu?

Digital Menu – Hard copies of restaurants are becoming archaic and will be a thing of the past in the next few years. Thanks to the rapid growth of digitization around the world across industries which in part can be accredited to the development of smartphones. Replacing the hard copies of restaurant menus with the digital menu will help you in ways more than one. Not only is it cost-effective since you will not have to print menus every time you bring in the slightest change, but it is also very appealing to the eyes since your customers can see the entire menu in one sight, which in turn will help you in upselling, engaging and understanding the customers better.

First lets understand what is Digital Menu?

Digital Menu is a digitized version of a restaurant menu available to your customers via QR codes. Customers visiting your restaurant can scan the QR codes from their respective tables via their smartphone camera. For more on this read How to Scan QR Code Menu.

Lets look at some of the benefits of digital menu that can really catapult your restaurant to an upward trajectory in terms of revenue and experience.

  • Digital menu boards make it quick and easy to update menu items, pricing, and other content.
  • Visually impactful signage creates an appetite for menu items and offers an opportunity to upsell, increasing restaurant revenue.
  • Digital menu combined with predictive audience analytics can tailor relevant and appealing options for customers in real time
  • When employees don?t have to update menu boards, they can focus on providing excellent customer service. This can also translate into potential cost savings.
  • Digital menu can help keep your guests entertained with dynamic content and videos. These on-brand experiences can help cement guest loyalty.

One of the most exciting things about digital menus is that they can be used for much more than menus alone. At restaurants, in particular, about one-third of customers report that digital menus influence their purchasing decisions, making them great for promotional content. With big, bold screens that grab and hold attention, you can showcase new items, a local supplier, a seasonal ingredient, or a limited-time offering.

To help you overcome through these stressed times, we are offering FREE DIGITAL MENU to restaurants & hotels around the world.

QR code menus can be easily scanned by almost all smartphone cameras. Even if the camera app fails to scan the QR code menu, there are tons of QR Scanner apps available on the Google Play Store & iOS store. and QR code scanners allow us to scan from farther away and at numerous angles. Read our How to Scan a QR code menu to understand the complete process.

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How to Make QR Menu for the Restaurant?

COVID-19 has forced restaurants around the world to innovate by going digital, ensuring the safety and hygiene of their customers in QR menu. Regulations have been made compulsory when it comes to dine-in, and social distancing practices have been observed among restaurants to avoid virus contraction. Physical menus often get exchanged among customers at restaurants and can potentially cross-contaminate. To mitigate such a risk, QR Menu, or Digital Menu offers a touchless experience wherein customers access the menu digitally using their smartphones. How to Scan a QR code for Menu details the complete guide to QR code usage for restaurants. Now, it?s important at first to know what is a QR code menu before creating one for yourself.

What is a QR Code menu?

QR Codez menus are digital menus that allow diners to scan and access the menu that is displayed on their smartphone once scanned. To ensure the safety of guests and employees, governments around the world encourage restaurants to offer contactless menus and ordering systems to communicate and conduct business with reduced need for close contact. Now let?s understand how can you create a QR menu for your restaurant.

How to make a QR menu for your restaurant?

You can make a QR menu for your restaurant in a JPEG or a PDF format.Its very simple to create a menu in JPEG or PDF and you can follow the procedure to create one for yourself.You can download QR codes in two types: Static QR code and Dynamic QR code.


Dynamic or Static QR codes?

Dynamic QR codes are generally better than Static QR codes as they are flexible and offer you to change your destination address to another by updating the data of your QR code. For ? example, if you have some changes in your menu, you can update the data of the generated QR code. Some other benefits of a dynamic QR code are:

  • the scans are trackable.
  • update all your QR codes at once whenever you want.
  • better for marketing, and advertisement and is perfect for long-term use.

As customers are expected to proceed with more caution, restaurants can implement QR codes and set clear expectations to guide customers to navigate to ?new normal in a restaurant?.

QR code menu

How to make your MENU in PDF?

  • Go to https://www.qr-code-generator.com/
  • Upload your PDF menu in the ?File? category.
  • Customize & design your QR code as per your restaurant theme.
  • Add Basic Information & Welcome Screen details as per your liking.
  • Choose a Frame, QR code, Restaurant Logo.
  • Download and deploy the QR codes.

With its many use-cases not limiting to restaurants and contact tracing but also in payment, and other services, it is without a doubt, that QR codes are becoming the present and the future in the new normal society which has only been realized not until today.

QR codes are here to stay in the foreseeable future, giving birth to a faster and contactless interaction in the new framework of the new normal society.

QR code menus can be easily scanned by almost all smartphone cameras. Even if the camera app fails to scan the QR code menu, there are tons of QR Scanner apps available on the Google Play Store & iOS store. and QR code scanners allow us to scan from farther away and at numerous angles. Read our How to Scan a QR code menu to understand the complete process.

QR menu

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